The escalators: policy vs system

At Terminal 21 Pattaya, Thailand.

I come across the information desk on the ground floor (street level).
I speak to a female attendant in Thai, “Where are the restaurants located?”
She smiles. “Third floor,” she replies in English.

I take the first escalator.
The blue footprint marks on the escalator stairs indicate I should stand on the right side. (In Australia, we stand on the left side.)

I take the second escalator.
The blue footprint marks indicate I should stand on the left side.

Maybe nobody gives a heck about those darn footprints on the escalator stairs.

However, it has made me realise that in Thailand, many businesses prioritise their policies over the system.

(An extract from the trip report posted on PA forums.)