The escalators: policy vs system

Terminal 21
Terminal 21 Shopping Centre Pattaya

At Terminal 21 Pattaya, Thailand.

I come across the information desk on the ground floor (street level).
I speak to a female attendant in Thai, “Where are the restaurants located?”
She smiles. “Third floor,” she replies in English.

I take the first escalator.
The blue footprint marks on the escalator stairs indicate I should stand on the right side. (In Australia, we stand on the left side.)

I take the second escalator.
The blue footprint marks indicate I should stand on the left side.

Maybe nobody gives a heck about those darn footprints on the escalator stairs.

However, it has made me realise that in Thailand, many businesses prioritise their policies over the system.

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